PRIVACY POLICY

1. Introduction

Clouds & Trails International ("Clouds & Trails", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, use our mobile applications, communicate with us, or purchase our travel-related products and services.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Date of Birth
• Gender
• Nationality
• Passport Information
• Aadhaar or PAN (only where legally required)
• Email Address
• Mobile Number
• Postal Address
• Emergency Contact Information

Travel Information

• Flight Preferences
• Hotel Preferences
• Meal Preferences
• Frequent Flyer Numbers
• Visa Information
• Travel History
• Travel Insurance Details

Payment Information

Payments are processed through secure payment gateways. We do not store complete credit card or debit card details on our servers.

3. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Cookies
• Location (if permitted)
• Website Usage Analytics

4. Cookies

We use cookies to:

• Improve website performance
• Remember your preferences
• Understand visitor behavior
• Personalize your experience

You may disable cookies through your browser settings. Certain features of the website may not function properly if cookies are disabled.

5. How We Use Your Information

Your information may be used to:

• Process travel bookings
• Confirm reservations
• Arrange airline tickets
• Book hotels
• Process visas
• Arrange travel insurance
• Send booking confirmations
• Send itinerary updates
• Provide customer support
• Improve our services
• Prevent fraud
• Meet legal obligations

6. Sharing of Information

We may share your information with:

• Airlines
• Hotels
• Cruise Operators
• Visa Processing Agencies
• Insurance Companies
• Payment Gateway Providers
• Government Authorities where required by law
• Technology Service Providers

We only share information necessary for delivering the requested services.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially reasonable means to protect your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain your information only for as long as necessary to:

• Complete travel services
• Meet accounting requirements
• Resolve disputes
• Comply with legal obligations
• Prevent fraud

9. Marketing Communications

With your consent, we may send:

• Travel offers
• Holiday packages
• Promotions
• Newsletters
• Destination updates

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed toward children under the age of 18. Personal information relating to minors is collected only when necessary for travel bookings and must be provided by a parent or legal guardian.

12. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent (where processing is based on consent)
• Update your contact information

Requests may be submitted using our customer support contact details.

13. International Data Transfers

Travel bookings may require us to transfer your personal information to airlines, hotels, destination management companies, visa authorities, or other service providers located outside India. By requesting international travel services, you consent to such transfers where necessary to fulfill your booking.

14. Compliance with Applicable Laws

We aim to handle personal information in accordance with applicable laws and regulations, including relevant Indian data protection requirements, while recognizing that certain travel suppliers may also be subject to the laws of other jurisdictions.

15. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. The updated version will be posted on our website with a revised effective date.